basket items: 0basket total: £0.00
|
basket items: 0 basket total: £0.00 |
|
|
|
11/03/2010
|
Help with using the Website/FAQ'sYou can either browse using our catagories on each side or if you know the type of glassware you are looking for you can type this into the quick search bar at the top and click on the search button. In each catagory there is a selection of the glassware available, when you go into the piece you are looking for you can click again on this image to show a bigger picture of the item. All the images that are shown engraved are for illustrative purposes only and are not indicative of orders, they are to show how this item will look. All items should have a size and an engraving area so you can appreciate how the finished article will look. If the glassware you are choosing is available in different sizes choose the right size from the drop down bar, if there is any additional cost this will show. To personalise your glass :- 1 - Fill out the engraving you would like on each line. 2 - Choose your design from the selection - if you click on view images and then choose the one you would like from the drop down menu 3- If choosing a design which requires a number please put this in the box shown, this only applies the designs such as the birthday/Anniversary wreath/cork etc not the standard designs. 4- Choose the font you would like the engraving in. If this is left blank we will select a standard font for you. 5 - Click on buy it now to complete the process where you will be then be able to choose the delivery options and available and be taken to our secure payment site. 6 - If you like a proof for your order please then send us an email with your order no on and we will be happy to send this to you for approval, these are only sent out on request. You will receive an email with all your personal and engraving details on after the order is place. Please check this carefully and let us know if you have any queries. Despatch Times and Carriage costs :- Delivery times are usually around 2 weeks and items are sent with DHL (the cost of this is £8.81 inc vat). We would suggest if you require your order quicker than this you select the Express option when selecting delivery details. (The cost of the express delivery is £14.10 inc vat) this will ensure your order is dispatched within a max of a week from when your order is placed (this is worked out from the first day after your order is placed). We also recommend that you send us an email to info@glass-creations.co.uk letting us know when you require your order by to avoid disappointment. We try our best to keep as many items in stock as possible but if unfortunately your crystal is not in stock we will advise you asap and offer a replacement or advise when it will be in. Please find listed below helpful information :- Engraving details can be advised when you order online where are are design options for you to choose from and also the font you would like the text in and a space to let us know the text you would like on your crystal, you can also upload your own design or logo to be engraved. (there is a small additional charge if we have to redraw this to use it for engraving). If you only choose text and no design we will generally add a scroll underneath it (unless we feel there is not enough room in the engraving space) as this makes the finished piece look better. To see the designs please go to Engraving Designs. For more general information please see our Terms and Conditions or FAQ's |
|
| Copyright © Glass Creations 2010 |
Directory Software by 7soft.co.uk |
